AniBell — Support
Last updated: 2026-10-17
Need help with AniBell? You're in the right place.
Contact us
Email [email protected] and we'll get back to you as soon as we can (usually within a few days). To help us help you faster, please include:
- the email address on your AniBell account,
- your device and OS (e.g. iPhone 15 / iOS 18, or Pixel 7 / Android 14),
- the app version (Profile screen), and
- a short description of the problem and what you expected to happen.
Frequently asked questions
How do I track a show?
Open Search, find the anime, and add it to one of your lists:
- Notify Me — sends you a push notification when a new episode broadcasts. Shows that haven't premiered yet appear under Upcoming and notify you when they premiere.
- Watchlist — shows you want to keep an eye on, without alerts.
- Watched — shows you've finished.
Free accounts can keep a limited number of airing shows in Notify Me; AniBell Plus removes the limit.
I'm not receiving notifications.
- Make sure notifications are enabled for AniBell in your device's OS settings.
- Make sure the show is in your Notify Me list (Watchlist and Watched do not send pushes), that it isn't muted, and that it isn't paused (see "My Plus ended" below).
- Check quiet hours and notification timing in your notification settings.
- Broadcast times come from a third-party data source and are in Japan Standard Time; they can occasionally be wrong or change upstream. Notifications are best-effort and may be delayed — please don't rely on AniBell as your only reminder for anything important.
How do I sign in?
You can use an email + password, Sign in with Google, or Sign in with Apple (iOS).
I can't sign in on a new phone.
Each account can be signed in on one phone and one web browser at a time. Sign out on your old phone first, or open AniBell on the web and end the old session in Profile → Your Devices.
I forgot my password.
On the login screen tap Forgot password? and follow the emailed reset code. If your account was created with Google or Apple, you can set a password from Profile → Change/Set password.
How do I change my username, avatar, or language?
Open Profile and edit them there.
What is AniBell Plus?
An optional subscription that removes the Notify Me limit and adds notification timing controls, quiet hours, per-show mute, exclusive colour themes, and member pricing on theme packs. See our Terms of Service for billing details.
How do I cancel Plus or get a refund?
Subscriptions are billed by Apple or Google. Cancel in your Apple ID subscriptions or in Google Play → Payments & subscriptions; you keep Plus until the end of the paid period. Refunds are handled by the store you bought from. Deleting the App or your AniBell account does not cancel the subscription.
My purchase isn't showing up.
Make sure you're signed in to the same AniBell account you bought with, then tap Restore Purchases in the App. If it still doesn't appear, email us with your store receipt.
My Plus ended — where did my shows go?
Nothing is deleted. When Plus ends, you choose which shows keep sending alerts up to the free limit; the rest stay in Notify Me but are paused. Removing a show or a show finishing its run frees a slot, and subscribing again turns them all back on.
How do I delete my account?
In the app: Profile → Delete account. If you've already uninstalled, email [email protected] from your account address with the subject "Delete my account". See the full Account Deletion page for what is removed and retained.
How do I make a privacy/data request?
See our Data Access & Privacy Requests information, or email [email protected].
Which platforms are supported?
AniBell runs on iOS and Android, and there is a web version. Push notifications require the mobile app (they don't work in the web browser). In-app purchases are made in the iOS or Android app.
Where does the anime information come from?
From AniList, with Tenrai as a backup when AniList is unavailable. Broadcast times and statuses come from these sources and can occasionally be wrong.
Legal
About
AniBell is operated by Musa Alperen Demir · https://anibell.net